The state of digital readiness within public sector organisations has been a hot topic for years and, over the past year, it has been further thrust into the spotlight. At a surface level, the use of digital technology by governments, hospitals and other public bodies as part of their response to the pandemic – an era of government communication through video conferencing and data-driven decision making – has been obvious.

But, at the same time, this has also been a period when government initiatives have been hampered by outdated technology[1] barriers to international data sharing, divergent pandemic modelling, and the challenges of on-the-fly application development.

This Econsultancy/Adobe report highlights the key technical and human components that public service organisations need to provide so that they may be able to provide effective digital services in a world that has abruptly gone virtual.