From innovation to necessity and evolution, the digitisation of healthcare is handing more control over their wellbeing to individuals than ever before. There is a real sense that successful digitisation could see the relationship between practitioner and patient create not just a virtuous circle but a virtuous spiral, each interaction delivering more appropriate, better-focused care than the last.


Read on to understand trends impacting healthcare organisations’ ability to successfully navigate the highly dynamic global environment, including changing customer expectations, escalating complexity and competition, training and development, and dealing with the realities of hybrid work environments.