Retailers face unprecedented acceleration of eCommerce. As customer expectations continue to rise, the need to rapidly adapt to shifting consumer trends has never been more evident. There is a huge opportunity to harness continued growth and recovery for retailers that get it right.

Read on to understand the challenges retailers will need to navigate to successfully transform their business in 2022, from trust to managing escalating complexity and competition, training and development, to dealing with the realities of hybrid work environments – and more.