Market Data

Ecommerce Performance

In association with


The Ecommerce Performance report, produced by Econsultancy in partnership with, explores the extent to which organisations use experimentation to improve ecommerce performance, looking at ecommerce strategies, approaches used to identify and address issues, and barriers to delivering an optimal ecommerce experience.

The research is based on a survey of more than 400 ecommerce professionals.

While growth in online sales continues in a seemingly unabated fashion, the world of ecommerce is becoming more and more competitive, with established brands generally having got their act together, and more disruptive start-ups coming up with innovative and compelling propositions.

Against this backdrop of opportunity and competition, the report explores the importance of improving and maintaining ecommerce performance through experimentation

The key findings from the research can be summarised as follows:

  • Ecommerce goes from strength to strength, but is becoming more competitive.
  • Companies strive for a strategic approach to ecommerce, but capability gaps are evident.
  • Experimentation is recognised as the bedrock of performance optimisation, but there is a gap between expectations and reality.
  • Companies will need support to realise their ambitions around personalisation as resource is focused on getting the basics right. 
  • A failure to quantify checkout abandonment is losing companies significant sums of potential revenue.
  • Complexity and technical shortcomings are among the most significant barriers to progress.
  • Conversational commerce and AI for personalisation are very much on the radar.

The report also makes five main recommendations for companies seeking to improve ecommerce performance through experimentation.

Download a copy of the report to learn more.

A free sample is available for those who want more detail about what is in the report.

Table of contents

1. Executive Summary

  • Methodology
  • About Econsultancy

2. Foreword by

3. Ecommerce continues to grow strongly

4. Companies strive for strategic approach but capability gaps remain

5. Experimentation is critical to performance

6. Barriers: technology, resources, budgets and complexity

7. The future – in the long and short term

8. Tips for improving ecommerce performance through experimentation

9. Appendix


  • Pdf SAMPLE: Ecommerce Performance (562 KB PDF)
  • Pdf Disabled Ecommerce Performance (1.43 MB PDF)

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