This report looks at challenges facing Financial Services and Insurance providers post-COVID and how they are digitally transforming to meet customers evolving CX expectations.

This report is based on a quantitative study of 356 marketing executives in the US and Canada conducted in Q2 2021. Most of the respondents work in FSI and across a range of business sectors.

This report covers:

  • How FSI’s are overcoming internal barriers to improving the digital experience.
  • The role of technology in driving successful digital transformation.
  • Digital experience strategies that are currently driving top-line growth.
  • Key areas of focus that FSI’s need to address to develop greater digital maturity.