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This report is part of the JUMP 2011 Presentations bundle.
- Getting Personal - Lose the Corporate Speak and Talk to your Customers like Human Beings (3.64 MB PDF)
- Digital is Dead - Long live Multichannel (5.04 MB PDF)
- Search on the move: integrating mobile search (1.58 MB PDF)
- Understand the meaning of customer interactions in real time and across multiple channels to personalise user experiences and drive revenues (3.55 MB PDF)
- Multi-channel – managing the customer experience across channels (1.62 MB PDF)
- Creativity in Data to Build Trust (452 KB PDF)