Survey Reports

Online Customer Engagement Report 2008


Overview The Second Annual Customer Engagement Report, carried out in partnership with cScape, is based on an online survey of more than 1,000 respondents. It is essential reading for anyone trying to understand this complex area.

Survey Reports

Affiliate Marketing Agencies Report 2007


This research, carried out in association with buy.at, is based on an online survey carried out in August and September 2007 and reflects the nature of affiliate marketing agencies.

Survey Reports

Affiliate Marketing Merchants Report 2007


This research, carried out in association with buy.at, is based on an online survey carried out in August and September 2007 and reflects the nature of affiliate marketing merchants.

Survey Reports

Social Commerce Report 2007


This survey-based report looks at how companies are embracing social media and enabling customers to interact with each other to improve their sales and marketing.

Survey Reports

Usability and User Experience Report 2007


This 64-page report about usability and user experience, sponsored by behavioural research consultancy Bunnyfoot, is based on an online survey of more than 700 respondents carried out in May 2007.

Survey Reports

UK Search Engine Marketing Report 2007


Editor's note: the UK Search Engine Marketing Report 2008 is now available. http://www.e-consultancy.com/publications/search-engine-marketing-report-2008/ The UK Search Engine Marketing Report 2007, carried out in association with search agency...

Survey Reports

Online Lead Generation Report (B2C) 2007


Editor's note: the 2008 Online Lead Generation (B2C) Report has now been published. http://www.e-consultancy.com/publications/online-lead-generation-2008/ The internet is revolutionising the way that many companies are generating leads for thei...

Survey Reports

Email Marketing Industry Census 2007


The Email Marketing Industry Census, sponsored by Adestra, provides an insightful overview of a channel which continues to be perhaps the most vital tool in the online marketer's armoury.

Survey Reports

UK Affiliate Census Report 2007


The UK's thriving affiliate community represents an important group of internet marketers who collectively generated more than £2 billion in e-commerce sales during 2006. Yet despite their contribution to the growth of internet retail, remarkab...

Survey Reports

Online Customer Engagement Report 2007


This 63-page report, sponsored by cScape, is essential reading for organisations striving for effective Customer Engagement and the best possible Customer Experience. http://www.cscape.co.uk Increased use of digital channels by consumers has pr...