User experience is one of our favourite topics, and one of the most important for web professionals to embrace. Our research into user experience and usability includes buyer's guides, statistics, market trends reports, surveys and briefings. We also have a business case should you need to convince your boss to invest in usability. If you work in e-commerce then we greatly recommend our reports on the online retail user experience, and checkout design.

Survey Reports

Usability and User Experience Report 2007


This 64-page report about usability and user experience, sponsored by behavioural research consultancy Bunnyfoot, is based on an online survey of more than 700 respondents carried out in May 2007.

Best Practice Guides

Online Retail: Checkout Special


Information and advice surrounding online checkouts, including Design Patterns, Recommendations and References.

Buyer's Guides

Usability and Accessibility Buyer's Guide 2007


The 2007 Usability and Accessibility Buyer's Guide. This covers all aspects of supplier selection in this particular area of digital. There is a new version of this guide available.

Best Practice Guides

Web Design Best Practice Guide


Our aim in creating this best practice web design guide is to provide a regularly updated, single point of reference covering best practice approaches for all the topics that anyone involved with website design needs to be aware of.

Buyer's Guides

Online Surveys and Research Buyer's Guide 2007


This guide contains profiles of 18 companies offering technology and services relating to online surveys and market research. The report covers the latest market trends and tips and pitfalls for buyers.

Survey Reports

Online Customer Engagement Report 2007


This 63-page report, sponsored by cScape, is essential reading for organisations striving for effective Customer Engagement and the best possible Customer Experience. http://www.cscape.co.uk Increased use of digital channels by consumers has pr...

Best Practice Guides

Charity Website Benchmarks 2006


[Editor's Note: view our updated 2007 Charity Website Benchmarks Report for the most recent figures on UK charity websites.] http://www.e-consultancy.com/publications/charity-website-benchmarks-2007/ The internet is a perfect medium for fundrai...

Trend Briefings

New Technologies - Roundtable Briefing, May 2006


Notes from a recent roundtable on New Technologies, where we discussed opportunties for marketers to make use of the likes of RSS, AJAX, Pay-per-Call and Demographic Targeting. You need to register (for free, takes 30 seconds) to access this fr...

Best Practice Guides

Online Retail User Experience Benchmarks 2006


E-commerce has come a long way since we published our first Online Retail User Experience Benchmarks study. So what do online, offline and multichannel retailers need to know about the consumer internet habits in 2006?

Trend Briefings

User Experience & Usability - Roundtable Briefing, March 2006


Roundtable notes from last week's insightful event on user experience and usability. A whopping 8 pages long and free to everybody... Subjects covered: 1. User experience and wider business objectives 2. User experience measurement and metr...