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User experience is one of our favourite topics, and one of the most important for web professionals to embrace. Our research into user experience and usability includes buyer's guides, statistics, market trends reports, surveys and briefings. We also have a business case should you need to convince your boss to invest in usability. If you work in e-commerce then we greatly recommend our reports on the online retail user experience, and checkout design.

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Best Practice Guides

Online Retail User Experience Benchmarks 2006


E-commerce has come a long way since we published our first Online Retail User Experience Benchmarks study. So what do online, offline and multichannel retailers need to know about the consumer internet habits in 2006?

Cover for User Experience & Usability - Roundtable Briefing, March 2006

Trend Briefings

User Experience & Usability - Roundtable Briefing, March 2006


Roundtable notes from last week's insightful event on user experience and usability. A whopping 8 pages long and free to everybody... Subjects covered: 1. User experience and wider business objectives 2. User experience measurement and metr...

Cover for E-consultancy Newsletter Interviews 2005

Learning Support Material

E-consultancy Newsletter Interviews 2005


Published once a week, the E-business Briefing is distributed to 19,000 internet marketing professionals around the globe. It is free and available to non-subscribers. The newsletter includes an in-depth interview with an internet industry thou...

Cover for Best of E-Marketing Essentials 2005

Learning Support Material

Best of E-Marketing Essentials 2005


A compilation of Dave Chaffey's useful monthly bulletins for internet marketing professionals. 'E-Marketing Essentials' are a collection of links to reading material and articles written by Dave and other industry experts, helping to keep e-mar...

Cover for Accessibility – Roundtable Briefing, October 2005

Trend Briefings

Accessibility – Roundtable Briefing, October 2005


Summary notes from Econsultancy's latest accessibility roundtable, where key trends, issues, tips and tricks were discussed by attendees. Subjects covered included: legality and links to non-accessible websites; opening new browser windows; bes...

Cover for Agency Rate Card Survey 2005: How Much Do UK New Media Agencies Charge?

Survey Reports

Agency Rate Card Survey 2005: How Much Do UK New Media Agencies Charge?


This is THE digital marketing industry report for those who want to benchmark daily rates for UK digital agencies. It covers 50 individual job roles and breaks down rates by agency size.

Cover for Managing an E-commerce Team: Integrating Digital Marketing into your Organisation

Best Practice Guides

Managing an E-commerce Team: Integrating Digital Marketing into your Organisation


(NOTE: this report now updated and titled "Managing Digital Channels"). Econsultancy's original, and ground-breaking, research and best practice recommendations into how to manage, and integrate, digital marketing within an organisation.

Cover for Global vs Local: Managing A Multinational Web Presence

Best Practice Guides

Global vs Local: Managing A Multinational Web Presence


A comprehensive look at the pros and cons of operating global websites, to identify whether it is best to manage the site from one centralised unit or via numerous local departments. The report features reviews of the multinational web strategi...

Cover for Web Accessibility Guide

Best Practice Guides

Web Accessibility Guide


Compiled by user experience experts, this exclusive report provides companies with all they need to know about accessibility legislation. The 25-page guide includes a full breakdown of the key rules that websites need to comply with. Despite wi...

Cover for Usability and Accessibility - Roundtable Output 2004

Trend Briefings

Usability and Accessibility - Roundtable Output 2004


What are the top issues on the minds of those working in web usability and accessibility in the UK? What is the latest thinking on best practice? What are the business benefits? What resources do they use to stay ahead of the game? Find out in ...