About this webinar

Econsultancy’s Trends Webinar for January 2017 looks at the latest trends, data and best practice within customer experience.

These insights come from Econsultancy’s own research along with collated third-party data and statistics, hosted by our in-house research analyst, Lynette Saunders.

This webinar covers:

  • The key trends and challenges to building a great customer experience and understanding the customer journey emerging from our Econsultancy reports.
  • A Framework for managing your customer experience
  • Best Practice Examples and Future Trends

Questions? Just contact lynette.saunders@econsultancy.com.

Market Data


Trend Briefings


Case Studies

Digital Transformation

If you want any further advice, we’d be more than happy to help. We can work with you to define and develop your social media strategy using a range of tried and tested frameworks and tools.

Check out our consulting services, email transformation@econsultancy.com or call us on +44 (0) 20 7269 1450.