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Roundtable notes from last week's insightful event on user experience and usability. A whopping 8 pages long and free to everybody... Subjects covered:
1. User experience and wider business objectives
2. User experience measurement and metrics
3. Skills and processes to support user experience optimisation activities
4. The multi-channel user experience
5. User experience trends Econsultancy roundtables are attended by senior Econsultancy personnel, along with corporate subscribers, agencies and technology vendors. Attendees included Lloyds of London, O2, PwC, Royal Mail, CIO and Total Jobs, while experts from Amberlight, Bunnyfoot, Box UK and Foviance contributed the usual sharp thoughts.