Our first report on the subject, published in partnership with Adobe in 2012 originated a new model for the progression of agency value. Three years on and the customer experience revolution is having a huge impact on SI and agency operating models and calling for fundamental changes in agency business practices.

Hosted by Neil Perkin of Only Dead Fish and consultant with Econsultancy, the webinar provides a preview into the new research findings and focus on how agencies are adapting across key areas of business, including data and technology, skills and culture to grow and thrive in this brave new world. 

In partnership with Adobe

Webinar Recording