This 2-day Masterclass will enable attendees to build deeper customer relationships, loyalty and commercial success through content marketing.

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      People have learnt to avoid the massive amount of content launched into their digital orbit – screening out a nonstop barrage of sales messages. How can Content Marketing effectively engage and build trust with people online?

      This two-day Content Marketing Masterclass will enable attendees to build deeper customer relationships, loyalty, and commercial success through content marketing.


      Marketers, senior managers, communications professionals and business owners who want to understand the impact of content marketing on their business.


      Upon completion of this course, you will be able to:

      1. Develop content marketing infrastructure to meet business goals
      2. Harness the power of innovative new technologies to attract and retain customers
      3. Build comprehensive customer journey maps and understand the paid, owned and earned techniques and tools to engage.


      Module 1: Mastering Content Marketing Today

      Build buzz about the business among prospects and clients, boost SEO efforts, generate high-quality leads with effective content marketing, and amplify existing marketing content with social media to maximize customer acquisition.

      • Content Marketing: From Tactic to Business Strategy – Key trends, learnings and mandatories that differentiate true Content Marketing masters.
      • How Content and Social Media Work as One – Overview of the key Social Media Platforms and advertising options to put content in the hands of the right audience, in the right channel, at the right time.
      • Setting Personal Mastery Goals – Overview of the following modules and how they will help attendees become a content marketing masters.

      Module 2: Content Marketing Vision and Business Case

      Every great piece of content marketing is brought to life via a compelling story – driven by clear value to the consumer.

      • Content Marketing Vision – Set goals, manage purpose-driven content creation and take stock of existing capabilities.
      • Building a Business Case – Create a business cases using a framework for clients to sell the program internally.
      • Content Marketing Business Goal and Strategy – What are the components of a great content strategy and plan?

      Module 3: Targeting and Understanding the Audience – Core Tools

      Retain clients by providing them with the information they want. Use audience assessment tools and customer journey mapping to prove why more should be spent on this bedrock of the digital marketing mix. (Includes a hands-on workshop.)

      • Which audience should be targeted? Use research to learn about and target the right audience.
      • How do we ensure our clients and prospects are at the center of content strategy? – Identify critical niches, use stories to bring content to life, and avoid content sins.
      • What channels do they trust? Why and how frequently are these channels used?
      • What experience(s) do they crave? Effectively map the customer journey and experience.

      Module 4: Measurement at the Core

      Successful measurement requires a channel-agnostic, data-agnostic integrated approach, supported by primary research to drive performance across all channels.

      • The value of command centre/content dashboards – Key metrics, KPI-setting and content scoring.
      • What data sets are needed?
      • What role does primary play? Why overlaying primary over secondary data sources is the secret ingredient to great measurement.

      Module 5: Delivering Human Experiences

      Build great personas and map content throughout the customer journey while ensuring overall content marketing strategy and KPIs are met. (Group exercise around testing personas included.)

      • Audience personas
      • Brand persona and tone – Creating an aligned and relevant brand persona
      • Case studies – Great brand personas brought to life via content marketing
      • 3 Elements of Content Tone – Finding the right purpose, depth and voice
      • Content Calendars – Build a turnkey content calendar
      • Content Mapping – Map content to sales cycles and digital touch points
      • Option – Always On vs. Tactical B2B vs. B2C Strategies

      Module 6: Content Quality

      Quality content must overtake quantity. Ensure any content produced hits the right emotional trigger (caring) and meets a social motivation (sharing).

      • Creative Analytics – Digital tools that capture the audience’s stated intent around content needs vs. ATL alternatives.
      • Advanced Analytics – How does statistical modeling predict derived intent? Does the relationship between stated and derived intent increase the chance that content will meet objectives?
      • Tracking Content Performance – Testing, launching and optimizing quality content to drive efficiency

      Module 7: Social Media and Advertising Mastery

      Move social consumers from product discovery to engagement, advocacy, and finally to conversion, regardless of how they access their social stream.

      • Why the social newsfeed matters
      • Organic reach vs Paid Reach on Social and Mobile – Learn about social algorithms and how it impacts reach, frequency and outcomes. Maximize both organic and paid efforts to drive efficiency.
      • Social advertising – Learn about options for paid engagement across the key platforms, content remarketing and how it helps drive the customer through the journey to transaction
      • Social on mobile – What is the difference with mobile? Design and execute a social-mobile strategy for reaching and converting customers via their newsfeed

      Module 8: Building World-Class Content Infrastructure

      Understand the infrastructure you need to build to deliver the content you need.

      • The staffing mix
      • What processes need to be put into place? – Governance, A/B testing, corrections, posting, internal escalation?
      • Which tools and technologies do we need? – Creation, publication, management, measurement
      • Building a ‘newsroom’ culture
      • Owned Media Properties – what are the most valuable and effective content formats being used by brands today?
      • Influencers and Advocates – Their role in content creation and amplification of owned media
      • Next-gen Content Hubs – Compare them to microsites/websites

      Module 9: Executing Great Content Marketing

      Use practical and comprehensive techniques and tools for great content – from setting up and distributing a successful corporate blog, to best practices for developing webinars and live events.

      • Methods of Content Creation
      • How To – Set up, manage, resource and promote a corporate blog
      • Basics – Create audio or video podcasts and decide on the right platform
      • Best practices – Tap the power of publishing with white papers and slideshows

      Module 10: Integration – Bringing Mastery to Life

      Attendees will consolidate their learning through a ‘hands-on’ session where they will build their business and execution plans for content marketing.


      • S$1,950 per participant (exclu. GST)

      NTUC Members can claim 50% of unfunded course fees up to $250 a year through UTAP. More information can be found here

      Econsultancy courses in APAC are delivered in partnership with ClickAcademy Asia. 

      Click here for ClickAcademy Asia's Refund Policy. 


      Elizabeth worked in the entertainment industry for 12 years on film launches such as Harry Potter, Fast & Furious and Mamma Mia. During this time she gained a wealth of experience in marketing, including advertising, promotional planning, trade marketing and marketing communications. The later was predominantly focused on digital media and how to use new and emerging platforms to engage with consumers.

      Liz took a maternity break, during which time she completed her Masters in Social Media Marketing, and then decided on a career change to professional academia.

      Liz is now focused on teaching and supporting students for Marketing qualifications and supporting local businesses with marketing consultancy services. Liz has worked for the University of Hertfordshire, delivering their undergraduate courses, and the level 4 and 6 CIM qualifications. She has now worked as a tutor for 8 years, and has experience in supporting students across a range of postgraduate and university qualifications.