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Social Media Customer Service

RECOMMENDED November 14 2017

This one-day immersion into social media customer service is ideal for anyone looking to improve their digital and online customer experience. Whether you need to create or refine a social...

Paid Social Media Advertising

September 2017

Econsultancy's Paid Social Media Advertising Best Practice Guide provides an overview of the major social media channels and the most pressing considerations for marketers looking to generate the...

Social Media & Influencer Marketing – Malaysia

February 8 2018

This intensive 2-day course is UK’s most popular introduction to social media and influencer marketing course. This is a great place to start understanding the impact of social media like Facebook,...

Social Media & Influencer Marketing - Singapore

March 15 2018

This intensive 2-day course is UK’s most popular introduction to social media and influencer marketing course. This is a great place to start understanding the impact of social media like Facebook,...

Social Media Platforms Overview

May 2017

Social media is a fast moving beast. Just when you think you've got a grip on the latest developments, a raft of new trends emerge. The Social Media Platforms Overview guide has been updated in...

Social Media Best Practice Guide

May 2017

This Social Media Best Practice Guide contains actionable, real-world insight with detailed explanations to help you start and improve your performance on social media platforms. In order to enable...

How big brands coped with social media crises

June 2017

You can tell a lot about someone by how they cope in a crisis. The same goes for brands. Some rise to the challenge like a champion, coolly brushing off the possibility of any long-term damage to...

Three social media lessons from WWF’s Earth Hour

May 2017

On March 31st this year, 2.4m people across the globe took action against climate change. Some turned off their mobile phones, while others organised community events. But whether large or small,...

How Adidas Originals uses social media to drive sales

February 2017

You might have seen a recent viral photo of a group of girls wearing the same trainers. The pair in question were the Adidas Superstar – clearly the must-have brand for young women everywhere. But...

Enter a search term such as “mobile analytics” or browse our content using the filters above.