brick-and-mortar

How Nordstrom sees customers’ changing expectations

Retail giant Nordstrom competes against other luxury brands like Bloomingdales and Saks Fifth Avenue. It sells Citizens of Humanity jeans ($238), leather Prada men’s sneakers ($420), and Jimmy Choo clutches ($620). It does not sell tires.

So, why would it take the rubber discs from a customer insistent on returning them?

Omnichannel’s biggest challenge: privacy?

With consumers increasingly expecting seamless experiences across channels, brick-and-mortar retailers are recognizing they may have an advantage over online competitors which have, thus far, countered only with delivery lockers and improved shipping capabilities.

Physical stores, of course, may be an advantage, but they don’t guarantee success. To seize the omnichannel advantage, retailers of all shapes and sizes will need to do more to bridge the gap between the online and offline words.

How the other half markets: three lessons for luxury retailers in 2013

The posh set may still lord their smart handbags, pricey silks, and Ibiza getaways over the masses in the offline world, but in digital it’s a different story.

Online, luxury retailers struggle to keep up with the Kmarts and J.Crews of the world. In fact, according to a recent study by L2, one in five luxury brands still lack ecommerce capability, and 30 percent of them have yet to incorporate basic site search. 

Brick-and-mortar retailers making big gains in the SERPs: report

Brick-and-mortar retailers may face challenges in competing online, but pure-play online retailers that think they’ve won the ecommerce game shouldn’t count out their old-school competitors.

In fact, in some product categories, brick-and-mortar retailers are starting to beat out pure-play retailers.

62% of shoppers will buy online during Thanksgiving Day weekend

As Black Friday is only a few days away, stores on and offline are rushing to be the first choice for consumers. Though the brick and mortar shops are still leading the way, ecommerce is quickly catching up.

IgnitionOne has put together this handy infographic to highlight the shift in shopping by the numbers. The biggest uplift in sales had to be Cyber Monday in 2011 which was actually the heaviest online shopping day of all time, bringing in $1.25 billion in sales.

50% of those dollars spent orginated from people buying at work which would make sense for those who couldn’t get to the deals on Black Friday in store.

Borders: another victim of the internet?

Bricks and mortar may not be dead, but another high-profile offline retailer filed for bankruptcy yesterday.

Borders, one of the largest book retailers in the United States,
simply didn’t have enough money to survive in its current form. So it’s
going into
Chapter 11 bankruptcy and will emerge a lot leaner, and perhaps a bit
smarter.

Amazon to set up shop on high street?

Rumors surfaced this weekend that online retail giant Amazon.com is secretly planning to open its own stores on high street. Citing unnamed property owners, the Sunday Times reported that Amazon “is understood to be scouring the country for high-profile sites“.

The rumored purpose: Amazon wants to give its customers the ability to order online and pick up in-store. Major brick-and-mortar retailers have seen their own ‘click-and-collect‘ services gain steam and it doesn’t take a leap of faith to imagine that Amazon sees its inability to deliver a similar service as a potential threat to its competitiveness.