Broadband

British Gas provides best online customer experience: survey

According to a survey of the customer experience of twelve utility and broadband suppliers’ websites, British Gas was the top performer, thanks to a usable website and clear product and pricing information. 

For the study from eDigital Research, 20 customers and 20 non-customers tested the websites of 12 home services suppliers for usability and customer experience. 

Here are a few highlights from the report…