Silos exist at corporations for good reason. It’s
significantly easier to work with like minds, when everyone’s clear as
to who owns what. Given the social media Center of Excellence is asking groups to do something that
is very difficult, change, having the right team is critical.
While other employees might envy your role, as it offers a lot
of visibility, the social media Center of Excellence is frankly a lousy deal. Not controlling what you need to succeed never bodes well. Legal, procurement, and executives can lay down the law. The Center doesn’t have that authority, yet must deliver results.
Setting up a new social media Center of Excellence sounds deceptively straightforward: gather
experts, create materials/applications, distribute, and enforce. As the
Center needs “valued” content, why not start there, then figure out
the other part later?
You would think being a corporate program, one that perhaps even reports into the CMO,
would in itself ensure broad acceptance and/or adoption of the social media Center of Excellence’s programs and policies. Alas, that is
rarely the case.
Social media consulting assignments fall into three categories: strategic consulting, training, and/or
setting up “Centers of Excellence.” I’ve been hearing the term “Center of Excellence’ so frequently it seems everyone who’s anyone in enterprise
social media will be wearing one this Fall. Great news: it signals broader social media adoption, companies are becoming not just ‘doing,’ more social. Not so great news: most efforts are likely to fumble if not fail, as undoubtedly firms will rely on their existing social marketing agencies, assuming this is more of the same, only internally facing. Most assuredly (having myself set up and led several similar efforts) it’s not.