Comcast

Is there anything at all we can take from that Comcast cancellation call?

Ryan Block called Comcast to cancel his service. An argumentative agent seemingly couldn’t believe this was happening and almost refused to comply.

Here’s the phone call. If you can listen to it all, do so. It feels like a sermon on how not to do customer service.

Plenty of people are writing about this. But is it anything more than a bad agent?

Here’s what I take from it.

ICANN reveals new gTLD applications

After lots of media attention, speculation and intrigue, ICANN today finally revealed which organizations applied for new gTLDs and which gTLDs they applied for.

All told, ICANN received 1,930 applications, well more than the 1,200-plus figure previously cited. Each applicant ponied up $185,000 per application just for the privilege of applying.

NBC to broadcast every event for 2012 London Olympics

London’s 2012 Olympic Games are fast approaching, and NBC, which has television rights to the Olympics through 2020, is doing everything it can to recoup its substantial investment.

That’s good news for viewers in the United States this year because NBC’s strategy will make the 2012 Games coverage the most extensive yet.

Will Microsoft beat Apple and Google to make Connected TV work?

Microsoft and Comcast recently announced that Xbox Live users will now be able to stream on-demand Comcast Xfinity content through their gaming consoles. It’s been insinuated by some that Microsoft is making some form of payment to Comcast for the deal.

This doesn’t seem outlandish. The 20 million paying Xbox Live users (out of 66 million Xbox 360 units sold) now spend slightly more time streaming content than they do playing video games. Microsoft will keep stoking this trend, pushing its hardware further into the profitable mainstream of entertainment content consumption.

But, will the Xbox grow up to become a more dominant mode of delivery?

Analytics tools for social TV on display at Televisual Expo

Network execs, client-side reps, and ad folks crowded the Televisual Expo organized by the Collaborative Alliance in New York City’s financial district last week.

The small but crowded tradeshow featured 50 vendors of heavyweights, such as DirecTV and Comcast, and newbies such as Tapjoy, which FastCompany featured last month in its list of most innovative firms.

Comcast rejects a Netflix partnership

If you ran a cable company facing the very real phenomenon of cord-cutting and you’re approached about a partnership by one of the companies that has arguably done more to spur cord-cutting than any other, what would you say?

If you’re Comcast, the answer is simple: ‘take a hike.’ And according to the New York Times, that’s precisely what it has told Netflix.