crisis management

How can marketers avoid controversial campaigns?

In these polarising times we live in, controversy never seems to be too far away. From day-to-day politics to the world of sport, it appears we have an attraction to things that cause a bit of a stir.

Often, these controversial topics can be a marketer’s best friend acting as link bait. After all, if you’re trying to get people talking about your brand, you need to give them something to talk about.

Social media and crisis management: a Volkswagen case study

The emissions scandal engulfing Volkswagen raises many important questions.

While I can’t claim “how does Volkswagen deal with this on social media?” is the most pressing of them, I thought it would be worthwhile having a look at the company’s reaction on Twitter and Facebook to see if there’s a protocol for crisis management on social media.

thumbs-down

Top 4.5 marketing lessons of the Rush Limbaugh PR fiasco

In less than a week, political radio host Rush Limbaugh has seen upwards of 30 sponsors flee his radio program. Their migration began in response to a public boycott campaign which has relied heavily on social media.

The actions and inactions of Limbaugh and the companies involved provide lessons for marketers in how to respond to crises, buy media and even outflank competitors.

Engaging with people on social networks in the Middle East

So you want to be active in social media and engage with your consumers and followers, but you’re not sure if you can handle a negative situation?

Relax, it’s not the end of the world. In this article, I’ll be sharing with you a simple example that I faced not too long ago and how I managed to turn a potentially negative experience into a positive one.