customer loyalty

Three customer retention strategies retailers have to consider in 2016

The process of acquiring a consumer and turning them into a customer consists of three main parts: grabbing their attention, selling your product and experience to them, and getting them to return to your store.

Each of these parts have different requirements for success, but retaining the customer might be the most complex.

How are companies trying to increase customer lifetime value?

Customer lifetime value matters, so how are companies attempting to improve retention rates? 

Our recent Customer Lifetime Value: Building Loyalty and Driving Revenue in the Digital Age report (produced with the help of Sitecore) has one answer: improving customer experience.

The report finds that 64% rate customer experience as the best tactic for improving CLV, followed by better use of data and personalisation. 

How marketers can build loyalty during a long purchase cycle

A key element for loyalty programs, especially in industries like retail and restaurants, is product purchase frequency. Frequently purchased products enable members to earn more reward currency and keep the product and the program top of mind.

Does that mean that products without a high rate of purchase frequency can’t implement a successful loyalty program?

They actually can, it just requires a little creative thinking and a different approach.

Just 15% of consumers believe it pays to be loyal to brands

Only 15% of British consumers believe strongly that it pays to be loyal to their favourite brands, according to a new survey by Epsilon.

However if brands can offer what consumers want – which half of respondents identified as being value and quality in the products or services they are offered – they have a good chance of encouraging customers to remain loyal.

The research, which was conducted among 419 British respondents, also shows that the recession appears to have made UK shoppers more frugal.

More than half (57%) of respondents said that they will shop around to find the best deal and just (15%) are prepared to pay the premium for luxury products and new-to-market products.

Looking at what drives repeat purchases, just over a quarter (28%) of British customers see rewards programmes as an incentive to secure their loyalty.

UK business investing more in social media, but failing to measure ROI: report

With literally hundreds of millions of consumers logging on to the internet and using social media every month, it’s no surprise that businesses have flocked to services like Facebook, Twitter and Pinterest.

Whether they’re looking to hawk their wares or listen to what customers are saying about them, there are numerous social media use cases that apply to just about every business under the sun.

But how many of the companies using social media are actually measuring what they’re getting from it?

Five harsh truths about customer loyalty

For most businesses, few things are more valuable than a loyal customer.

Fortunately, thanks to technology and the internet, there have never been so many
options for businesses looking to build long-term relationships with their customers. And
these options are growing by the day. Customer loyalty solutions, for
instance, look like they’ll be playing a big role in the emerging
market for location-based services.

Never run out of toilet paper again

alice.com logoDown to one square of TP? Is the dog out of kibble, the soap in the bathroom down to a sliver, and you can’t find an envelope to mail that letter or a bandage for your blister? Don’t blame Alice if you can’t think, plan or shop ahead.

Alice.com launched today in beta. The new commerce site sells “household essentials,” those necessary staples such as soap and shampoo, tissues and detergent, pet food and aluminum foil…and doesn’t charge a shipping fee. Instead, they rely on customer loyalty — the fact that consumers need to keep buying all this stuff