The fintech revolution and its effect on customer experience in financial services
Over the past several years, a clear digital revolution has been taking place in the financial services industry.
Amex’s acquisition of Resy a different approach to digital innovation for financial firms
When it comes to how fintech and established financial institutions differ, much of the discussion centers around how firms are being challenged to improve their customer experiences and develop new financial offerings that appeal to changing consumer preferences.
B&H turns new sales tax challenges into a fintech opportunity
Many online retailers in the US were dealt a blow when the Supreme Court ruled in South Dakota v. Wayfair that states had the right to force retailers to collect sales tax on purchases to customers in their states even when retailers do not have a physical presence there.
Is Big Tech and Telecom, not fintech, the biggest threat facing big banks?
Much has been made of the threat fintech upstarts pose to big banks but even bigger threats might lurk in the form of Big Tech and Telecom companies.
Pinfare shows why financial institutions should think outside the box with tech partnerships
In the past several years, established financial services firms have increasingly sought to partner with or even acquire fintech upstarts, many of which have been encroaching on territory they used to control.
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Fintech is behind the boom in personal loans and banks should take note
The market for consumer loans in the US is booming. According to data from TransUnion, last year, the total amount of consumer loans outstanding hit a record $138bn, a 17% jump from the year prior.
A day in the life of… CMO at Habito, a free online mortgage broker
Anybody who has ever applied for a mortgage will be intrigued by Habito.
Six digital trends set to disrupt financial services in 2019
The financial services industry is one of the industries that has been most impacted by digital disruption, and 2018 saw numerous significant trends and developments.
Venmo doubles down on mobile: Is it a smart move?
Popular P2P payments service Venmo, which is owned by PayPal, handled over $12bn in payments in the first quarter of 2018, but going forward, its users will have one less option when they go to send money to a friend.
Financial services companies tap personalisation & CX in 2018 [stats]
The financial services sector in 2018 is more competitive than it has ever been before.
From innovative fintech companies revolutionising the way that banking and payments are carried out, to Amazon and Facebook foraying into financial services, the pressure is on for traditional financial institutions to be more agile, more modern, and provide a better service in order to stay in the game.
A day in the life of… CMO at TotallyMoney
Our latest ‘day in the life’ takes us clientside, into the diurnal rhythyms of Nathan Levi, CMO at TotallyMoney.
What does fintech demand of a CMO? Let’s find out….
Goldman Sachs buys personal finance & budgeting app to bolster its growing retail banking business
If you can’t beat ’em, buy ’em.
For years, many large companies have employed that approach in their digital efforts with varying degrees of success. But in the world of fintech, it would appear that even if you can potentially beat ’em, some companies are still willing to buy ’em.