On Tuesday more than 500 B2B and B2C marketers attended FUNNEL, our first event to consider where marketing meets sales – and leads become revenue.
With a definite sense of new confidence in the air, the packed speaker programme looked at key challenges and opportunities facing ‘considered purchase’ marketers today – how to best attract, engage, nurture and convert leads.
I’ve collated some of the key takeaways and soundbites below…
How can marketers get consumers to love their brand? It’s a long and difficult process that requires a complex system of tools and tactics.
Yet at Econsultancy’s Funnel event this morning Silverpop’s John Watton managed to summarise the process in just 20 minutes, succinctly laying out the basic premise of behavioural marketing and how it can benefit businesses.
Watton began by describing the relationship he has with a wine merchant in the Chiswick area of West London, which is a neat metaphor for the principles behind behavioural marketing.
Though there are a huge number of shops that Watton could go to for his weekly wine fix, he chooses to return to the same shop due to the relationship he has with ‘Bob’ the shopkeeper.
It’s never too early to get your house in order for next year.
This morning at FUNNEL and the Festival of Marketing, I listened to Adam Sharp from clevertouch, marketing automation specialists.
Adam outlined how the marketing department is changing, and what you need to be thinking about to prove that the marketing team is the place where fundamental change can be driven within the organisation.
In fact so much has been said about it that many feel it has been exhausted to death. In its wake, a smorgasbord of geometric configurations have been posited: cylinder, concentric circles, orbits, spindles, dodecahedrons (ok, I added that one).
Type ‘purchase process’ into Google Images and scroll away: everything from crazy path diagrams, the old funnel, cartoons and one that suggests it’s now a pretzel! Personally, I prefer the poetic variety such as the ‘consumer journey’.
It suggests a Tolkien-esque epic requiring consumers to circumvent mythical creatures and fiery environs. Which is a typical experience for any of you that have hazarded Bluewater on a Saturday!
But whether it’s a funnel, a journey or a cycle the one thing that is generally the same is that it has a recognized objective beginning and end. That is to say, one of the chief goals of any marketer is to create awareness of their product or service and ultimately keep people interested enough to drive them to purchase.
The report, which is free to registered Econsultancy users, explores how product-oriented companies need to evolve into value-added services organizations to meet the changing expectations of customers in a business environment which is fundamentally changing.
I asked Minter some questions about the report and the imperative for business change.