I like writing about trends in digital marketing and ecommerce and the exciting thing about 2014 is I get the feeling we all have a better idea of where it’s headed.
In 2013, retail sales totalled $15.15tn. $1.2tn dollars (<8%) of this was spent online.
If online retail figures continue to rise (the most ‘virtual’ market is the UK, with 13% of sales online in 2013), it will likely be the product of a new generation of consumers and increasingly sophisticated retailers.
But how sophisticated is ecommerce today? What is achievable and will the holy grail of ‘omnichannel’ commerce ever be realised?
Rather than write pieces about smaller parts of ecommerce, such as order management or personalisation, I thought I’d try to cover all of it in one post.
These trends pick up and expand on some points discussed by Demandware COO Jeff Barnett at Xchange 2014.
Obviously, retailers are in varying stages of maturity, so feel free to let me know if I’ve overdone it some areas and not been aggressive enough in others. And practitioners, let me know what I’ve missed.