Game Retail Ltd

Why omnichannel retailing is essential to Game’s future growth

The Game Group was one of several high profile retailers that ran into financial difficulties in the past few years, eventually entering administration back in March 2012.

However under new ownership as Game Retail Ltd and with a renewed focus on omnichannel retailing the company expected to make £20m profit in the year ending July 31 2013.

To find out more about the business’ omnichannel strategy and plans for future growth I spoke to insight and reward director Fred Prego, who will also be speaking at Econsultancy’s JUMP event on October 9.

JUMP is all about creating seamless multichannel customer experiences. Now in its fourth year, the event will be attended by more than 1,200 senior client-side marketers. This year it forms part of our week-long Festival of Marketing extravaganza.

Game embraces digital with new Rewards mobile app

Game Retail Ltd has continued its shift towards a digital-focused business model with the launch of a new mobile loyalty app.

The Game Rewards app, available on iPhone and Android, replaces the retailer’s existing loyalty scheme and allows customers to collect reward points using QR codes on their smartphone.

Game went into administration in March after seeing its sales plummet due to competition from online-only retailers, and has since been bought out by Game Retail Ltd.

The announcement came just days after Game signalled that it would be moving to focus on digital revenues by allowing customers to begin streaming demos online.