Global Reviews

Energy supplier websites suffer from terrible UX

UK energy companies are delivering such a poor customer experience that they’re potentially losing out on new customers, according to a new report from Global Reviews.

In fact the study found that just 6% of potential customers would recommend energy suppliers’ websites, while 64% would actively discourage friends or colleagues from visiting.

Global Reviews analysed the websites of the so-called ‘Big Seven’ energy companies and found that on average they scored just 50% for usability. 

How car websites can improve comparison tools

Econsultancy, in association with Global Reviews, has released a number of Customer Experience Benchmarking reports this week, on of which looks at key usability success factors on automotive websites.

This report looks at car comparison tools, which are supposed to help users to decide which car and model is most suitable for them. Providing a usable comparison tool makes it easier for customers to research their purchase and produce a shortlist of suitable cars.