Helpdesk

Four ways to help your Helpdesk (and your users too!)

If you’ve read the Selfridges Site Review, you’ll know that during
testing, I came across a quite a severe bug. This bug displayed a
confusing error message at the checkout when I was trying to place my
order, but also charged my card at the same time. What fun.

Inspired by this, I’ve written about four simple & easy to implement ways to reduce onsite errors, whilst making your Helpdesk staff’s job a bit easier.