JD Sports

JD Sports is the best UK e-commerce site: study

JD Sports, M&S, Amazon and John Lewis are the e-commerce sites that other retailers need to look up to, according to an eDigital benchmark study. 

In the mystery shopper survey, which looks at the end to end user experience of 49 e-commerce sites in the UK, many of the sites performed well for areas such as search and navigation and the purchase process, but email customer service, as always, lowered the average scores.