Ask a brand marketer about word-of-mouth marketing and chances are he
or she will talk to you about the internet. After all, with the advent
of social media, consumers are most likely going to talk to their
friends, family members and associates about your brand online, right?
According to a study by Keller Fay Group, the answer is ‘no‘. As it turns out, the vast majority of word-of-mouth still apparently takes place offline.