Kiddicare

10 ways to encourage customer reviews online

Customer reviews are a hugely important in ecommerce for improving your conversion rate, and can lead to an uplift of 18% in sales.

Research has shown that 61% of customers read online reviews before making a purchase decision and 63% of customers are more likely to make a purchase from a site that has user reviews.

Annoyingly though, customers generally can’t be bothered to leave their feedback. As such you need to find ways of encouraging your customers to leave their feedback without coming across as desperate.

It’s a topic we’ve previously touched on in posts looking at how to organise ecommerce product reviews and how to optimise reviews for higher conversion rates.

And here are 10 tips to help you drive up the number of reviews on your site…

Personalisation is key theme in Morrisons’ first foray into ecommerce

When Morrisons bought Kiddicare in 2011 one of the main motivations was to take advantage of the latter’s expertise in ecommerce.

Despite the fact that Morrisons is the UK’s fourth biggest grocery retailer, it still doesn’t sell groceries online.

However Morrisons finally took its first foray into ecommerce towards the end of last year with the launch a new Wine Cellar business.

The main feature of the site is product recommendations based on the customer’s answers to a taste test. There are just three questions that ask what type of hot drinks the user prefers, whether they like salt and their preference for sugary soft drinks.