knowledge management

New report: the social shift in internal communications

Econsultancy’s latest Smart Pack: The Social Shift in Internal Communications is about the trends in internal communication that are not just affecting how your customers navigate their social relations and the marketplace, but will determine your working future as well.

The fact is that no one quite knows what revolution is going to happen next in the field of communications, which makes enterprise-level investments a significant risk.

Large corporations that build their own centralized internal social nets often find that obsolescence comes quickly.

Smaller teams who are encouraged to discover and implement their own ad hoc solutions using mass-market products like Yammer, Jive, Google Apps, or Facebook Groups may not routinely share best practices throughout a larger parent organization. In the words of Catherine Glover, Director of Social@Ogilvy, and a featured interview in the new report, “nothing seems to stick”.

Will Google Wave be the stand-out collaboration success of 2010?

Hot on the heels of my previous post on knowledge management, I thought it would be interesting to take a more detailed look at Google Wave.  Of all the announcements in the social media/collaboration space that I’ve had chance to digest this year, Wave has the greatest resonance.

Here I’ll tell you why and hopefully it will encourage a debate from those who are better placed than me to voice an opinion…

Stop, collaborate and listen: knowledge management has a brand new adventure

Business has always faced the challenge of managing knowledge so that it can add value and support internal teams as well as collaboration, both internally and between different organisations. How you create, share and manage knowledge plays a vital role in the efficiency of your business and therefore can impact profitability.

Whilst there has been a lot of focus on how emerging technology can be used to drive e-commerce and customer engagement, less is written about how it is transforming internal business process and knowledge management.