Why UX is important for charities: Macmillan’s digital approach
Digital technologies have empowered charities with numerous new ways of communicating with their supporters and raising donations.
However this has also brought new challenges. For example, how can a non-profit justify investing in innovative and potentially risky digital channels?
Digital transformation is a vital process for businesses to go through, but it requires patience and a degree of faith that upfront investment will result in long-term gains.