Mandarin Oriental

Do APAC hotel websites live up to customer expectations?

What makes for a good hotel website? Well according to a recent survey, travellers place a high value on imagery, reviews and uncomplicated booking forms.

But are Asian hotels meeting these requirements?

To find out I’ve carried out a quick user test on some of APAC’s best-known hotels and resorts, focusing on the quality of their imagery and booking procedures.

Read on to find out whether these brands are providing a decent user experience, or more on this topic check out my post looking at the UX on budget airline sites in Asia-Pacific