mobile analytics

Start Me Up! A profile of mobile analytics tool Appsee

Apps are an important part of many multichannel marketing strategies, whether it be for a big retailer, a travel company or a not-for-profit.

Although users are more and more accustomed to smartphones and tablets, that brings with it hundreds of hours of learning that shouldn’t be contradicted. Designing an app that just works is a difficult task and aside from determining the way to platform your app, perfecting the user experience (UX) is the next priority.

There are many UX companies out there. Appsee is a new player in the market, providing software to put an app through its paces. They’re the latest company to feature in this, our Start Me Up feature.

How mobile app data can be used to engage and retain customers

Mobile apps help to attract new customers, increase engagement and drive conversions, but this often requires the user to keep coming back.

Some in-app offerings will be enough to keep the user returning, but other times the users might need a little reminder to send them back to the mobile apps they may not have opened in a while.

According to data from Localytics, 22% of people who download an app only use it once. This means that marketers really need to be thinking about how they can attract their customers back to their mobile apps.

This thinking should go beyond just app downloads and focus more on value and engagement. This can be done in a number of ways, in terms of marketing, these can include push notifications, location-based services, in-app messaging and SMS.

Analytics: don’t forget your mobile apps!

The average person has around 41 apps on their phone; these range from social and gaming apps, to daily deals, retail and media apps.

As mobile traffic continues to gain traction on web traffic, and as apps continue to be a vital channel for keeping the consumer engaged, it has never been more important for brands to monitor how their apps are performing to ensure they are delivering the experience users expect.