mobile banking

Fintech startup Mondo provides slick, impressive UX: Review

Mondo has been billed as ”a bank that’s as smart as your phone. Built for your smartphone, this is banking like never before.”

The “easy-to-use’ app apparently updates your balance instantly, gives intelligent notifications and aspires to be the best bank on the planet.

Well, how could I resist?

The importance of mobile banking for customer experience

Generally, people’s impressions of banks aren’t too positive. The credit crunch, banker’s bonuses, overdraft fees and call centre queues are some common negative associations in people’s minds.

However, digital does offer some opportunities for banks to improve the way they are perceived, by helping them to improve the overall customer experience.