Mothercare

Mothercare’s mobile strategy: apps, iBeacons & content, but no RWD

Apple’s iBeacons are becoming increasingly popular among retailers and event organisers, with numerous trials rolled over the past 12 months.

And now Mothercare is likely to become the latest brand to adopt the technology, though trials won’t begin until the New Year.

At Demandware’s Xchange ’14 Summit Harpinder Singh, Mothercare’s senior omnichannel development manager, discussed the brand’s current mobile platforms and what it plans for the near future.

The company operates a separate mobile site, plus apps on iPhone, iPad and Android.

But as Mothercare continues its move to becoming a multichannel business there is less focus on mobile as a sales channel and a greater appreciation of its role in the overall customer experience.

To give an insight into what this means in practice, here’s what Singh had to say on how Mothercare is approaching some of mobile’s biggest challenges…