Pinterest enables ecommerce with Buyable Pins

When it comes to social networks with the greatest potential to drive revenue for brands, Pinterest has been at or near the top of the list for some time.

Yesterday, the company took a big step in the direction of realizing that potential when it announced Buyable Pins.

How can ecommerce sites use Instagram?

As Facebook continues to ease the way businesses pay-to-play on its network, its other social network Instagram has notoriously kept marketers at a much further arm’s length.

Things are starting to change though.

How 21 top US retailers handle social customer service

In a continuing series of investigations into how companies use social for customer care, last week I took to Twitter, posed as an innocent customer and asked some of the most popular US retailers the same query.

The query would also test each brand’s true multichannel capabilities: “can I return an item bought online to my nearest branch?”

With this investigation we’ll be testing their response times and ability to satisfyingly bring a resolution to the query.

Other matters taken into consideration are whether the reply was a personal, human response, whether the retailer either operated a separate customer service Twitter account from the main one or whether it stated that the main account was also there for customer enquiries and whether operating hours were clearly stated.

Let’s take a look at the results…

Seven of our favourite social campaigns from August 2014

It’s approaching the end of August so it’s time to round up some of the more interesting social campaigns we’ve seen this month.

This time it includes Doctor Who, Nordstrom, Volkswagen, Comparethemarket, Dr Pepper and Acura.

For more of the same check out our campaign round ups from June and July.


How Nordstrom uses Facebook, Pinterest, Twitter and Google+

It’s been a while since I added to our series of posts looking at how major brands use social, so I thought it about time to pass judgment on another unsuspecting marketing team.

On this occasion the brand in question is fashion retailer Nordstrom which it turns out has a rather good social strategy, particularly when it comes to Pinterest.

This article follows on from similar posts looking at ASOS, Coca-Cola, Nike, H&M and Burberry, among others.


How do 15 top US fashion retailers handle email sign ups?

As seen in an earlier post almost all major British fashion retailers attempt to entice visitors into signing up for an email newsletter

The reason for this is obvious, as data from our Email Marketing Census 2013 shows that two thirds of companies (66%) rate email marketing as excellent (22%) or good (44%) for return on investment. 

Following on from our last post, we’ve turned the focus on US retailers to see if they do things differently.

How Nordstrom sees customers’ changing expectations

Retail giant Nordstrom competes against other luxury brands like Bloomingdales and Saks Fifth Avenue. It sells Citizens of Humanity jeans ($238), leather Prada men’s sneakers ($420), and Jimmy Choo clutches ($620). It does not sell tires.

So, why would it take the rubber discs from a customer insistent on returning them?