online spending

Etailers! Focus now on customer experience for Christmas 2011

When it comes to Christmas shopping, there
really is no time to rest for retailers. Christmas 2010 might be done and
dusted, but now is the time to sit down, look at what went well, what didn’t,
and fine tune strategies for 2011.

E-commerce figures for Christmas 2010 are heartening for the beleaguered retail sector. Tealeaf research found 44% of UK shoppers increased the amount of online shopping they did this Christmas.

Xmas online retail predictions round-up

It’s that time of year when various analysts and research groups announce their predictions on how much online retail will be worth this Christmas. 

The general consensus is positive for online retail, with various research firms predicting a rise in spending in the US and UK markets. Here’s a round up of the various surveys and predictions…