OPEN Forum

Q&A: Mary Ann Reilly on American Express’ plans beyond payments

OPEN Forum, American Express’s community platform for small businesses, has been widely praised. The site focuses on spreading news and information among small business owners, even if they’re not American Express customers. This year, the company is working on more initiatives that go “beyond payments.”

I caught up with AmEx SVP Mary Ann Reilly to talk about the company’s 2010 plans and how digital and mobile is changing the way AmEx does business.