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Start Me Up! A profile of Magvault

It isn’t always easy to find what you want in the app store, or to browse for apps that might not be in the charts.

With this problem in mind, Magvault brings together digital publications, to be perused on a digital newsstand.

I chatted to Neil Morgan, Founder of MagVault, to find out more about the service.

Using Google PLAs? It’s time to get granular

I hate the word granular. I spend half my life tweaking and fiddling with PPC campaigns across different platforms.

The word granular invariably means spending even more time setting up campaigns. The problem is, the only way to achieve, monitor and maintain success in PPC is by going granular. The same holds true for Google Product Listing Ads.

I first went granular with my bog standard AdWords search network text ads soon after starting out in PPC. I went granular with my Product Listing Ads at a much later stage however.

When I first setup Product Listing Ads (PLAs) I had to do so with the assistance of the official Google documentation and a few third party guides. It’s all a bit fiddly.

Most of these guides seemed to encourage large ad groups for one reason or another. Against my better judgement I just went along with it, wasting thousands of pounds in the process.

Why it’s vital to add video to your marketing mix

It’s no secret that video is quickly becoming an essential part of any content strategy, and the 2013 video marketing trends report only serves to concretise this.

This year has been fantastic for video, with the emergence of new, social video platforms like Vine and Instagram video soaring in popularity amongst consumers, making it easy for anyone to create a video and share it.

Google PPC ads are becoming more like search results

Last month, with the help of Dr Pete Meyers from Moz, we looked at how PPC ads are changing and what they will look like next year. 

Some of these predictions have already happened, such as the yellow ‘ad’ labels and less obvious background shading. 

One of the themes of that article was Google’s efforts to make ads blend in more on results pages, something Dr Meyers referred to as ‘ads in sheep’s clothing’.  

This is now happening in Google’s UK results, with the top PPC ads on some brand searches resembling results more than ads. 

Next and Argos provide best social customer service among multichannel retailers

Brands no longer have an option over whether or not they provide social customer service as consumer demand dictates that complaints and queries are at least acknowledged even if they are ultimately dealt with via a different (less public) channel.

A new study by IMGroup found that fashion retailer Next currently provides the best overall social customer service among brick-and-mortar retailers, followed by Argos and Marks & Spencer.

Next was the top performer on Facebook and the second best on Twitter, which are the two channels most commonly used for social customer service.

All of the retailers in the report had a Twitter presence, with seven of them operating a dedicated customer service feed. Only Superdrug and Boots do not use Twitter for customer service or complaint handling.

How small businesses can make the most of Facebook

As a small business owner you’re in a great position to start exploiting social media for all its worth, adding much sought after personalisation and relevance at an integral stage of your development.

Although social media can be a fairly time consuming practice depending on how many platforms you choose to use, it’s also the key way for a small business to develop awareness, raise its profile, gauge its market and interact with existing and future customers. 

As the UK is celebrating its first Small Business Saturday on December 7 2013, here is the second in a series of posts that takes a look at each individual social media platform in turn (last week we looked at Pinterest for small businesses) and highlights how you can achieve the best from each one. 

This week: Facebook.

How Oreo owns social media through Twitter, Instagram, Vine and Pinterest

Oreo was the brand with the highest increase of ‘buzz’ in 2012, with a 49% higher online chatter than in the previous year.

How did Oreo achieve this and also continue to maintain this high level of engagement?

We’ve previously discussed on the blog about how Oreo is the king of agile marketing, and it’s clear that Oreo has a marketing team that not only has a finger tightly on the pulse, but who can also react with whip-smart efficiency, humour and charm.

Recently I’ve discovered some more great examples of online marketing (agile and not-so-agile) throughout Oreo’s social channels. Each one displaying a strong presence and a keen idea of what its followers expect from the brand. Let’s take a look at each one in turn…

Marketing automation: challenges and barriers for APAC marketers

Marketing automation is of growing interest to APAC marketers, but what hurdles do they face and how can they overcome them?

A fifth (21%) of APAC-based marketers reported earlier this year that they planned to increase their investment in marketing automation technology over the next 12 months.

To address this growing area of focus for the region’s marketers, Econsultancy teamed up with emarsys to produce the Marketing Automation in Asia Pacific Best Practice Guide.

Seven Twitter Q&As and the lessons that can be learned

Twitter Q&As are like London buses – you wait ages for one then 100 come along at once. At least I think that’s how it goes?

In recent months brand marketers must have been busy convincing prominent members of staff to make themselves available on social media, as it seems every day someone else is answering questions via a hashtag.

The main benefit of these Q&As is PR, as the likelihood is that a huge number of trolls will try to ruin the exchange and inadvertently get it trending.

It tends to be the preserve of pointless celebrities and footballers, however every now and then someone of genuine interest agrees to get involved.

This roundup includes seven Twitter Q&As that proved to be useful for one reason or another…

How small businesses can make the most of Pinterest

As a small business owner you’re in a great position to start exploiting social media for all its worth, adding much sought after personalisation and relevance at an integral stage of your development.

Although social media can be a fairly time consuming practice depending on how many platforms you choose to use, it’s also the key way for a small business to develop awareness, raise its profile, gauge its market and interact with existing and future customers. 

As the UK is celebrating its first Small Business Saturday on 7th December 2013, here is the second in a series of posts that takes a look at each individual social media platform in turn (last week we looked at Twitter for small businesses) and highlights how you can achieve the best from each one. 

This week: Pinterest.

How to set up and access Twitter analytics

Recently one of our Twitter friends (Hello @Henweb) pointed out that they were having trouble accessing Twitter analytics.

I realised that we’d written about this in the past, but many users had trouble accessing analytics data.

Here’s a very quick and easy guide to help you get access to Twitter analytics without spending any money.