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Consumers increase time spent in retailer mobile apps by 525%: report

In the debate over mobile websites versus native apps, native app detractors frequently make a seemingly good point: there are just too many native apps, so you can’t expect consumers to install and use yours.

For companies hoping customers and potential customers, that assumption has a significant implication: if your mobile strategy is native app-centric and you don’t have a mobile-friendly website, you might be missing out on the mobile opportunity.

Meet Andy Hobsbawm, the man making coffee mugs smarter than you

Son of the late and venerable historian Eric Hobsbawm, Andy Hobsbawm may make history, not write it. That’s because he, along with technologist and serial entrepreneur Niall Murphy, as well as computer scientists Dom Guinard and Vlad Trifa, are making great strides with EVRYTHNG, a software company bent on connecting objects to the Internet — making them “smart,” as it were.

Powered by the EVRYTHNG Engine, the technology makes real the “Internet of Things,” a concept first named in 1999. In that schema, objects are given virtual identities (perhaps through RFID tags, maybe through a barcode or QR code) and connected in a Web-like structure. 

Q&A: Jeremiah Owyang on Community Manager Appreciation Day

The role of a community manager is one that is becoming more strategic by the day in over all digital strategy.

While different brands may have different needs and approach, the impact and benefits of opening up discourse with your community/customers is such that everyone benefits, and hence the community manager is in high demand around the world.

Since today is Community Manager Appreciation Day (#CMAD) we are releasing the fourth and final installment in our series by JD Waldow on Online Communities, as well as getting some insights into the profession and the holiday created to celebrate it from none other than the day’s creator, Jeremiah Owyang.

Twitter prepping launch of advertising API: report

Last year, Facebook went public in what was one of the most highly-anticipated and, as it turned out, disastrous IPOs of all time. In the past several months, the world’s largest social network has managed to convince Wall Street that it will eventually monetize its billion-plus users.

That’s good news for the number two social network, Twitter. Last week, reports surfaced that global investment powerhouse BlackRock is reportedly looking to buy $80m of Twitter shares from early employees, and some believe that the company will look to go public as soon as this year.

After customer goes to jail, NYC restaurant learns that social media can be unfair

Smith & Wollensky is a high-end steakhouse located in New York City but the next time you’re visiting the Big Apple, it might not be your top choice for a fillet if you’re searching for a restaurant through a popular reviews service like Yelp.

That’s because the restaurant is currently suffering from a bout of social media backlash after reports that it made a very bad customer service decision.

Seven things customers demand online

Improving your online store requires many things, but nothing is more important than understanding why people buy.

Online retail psychology, while different from the psychology of instore shopping, is an age old subject with people at the heart. 

Recent research from MIT, Facebook, Google and Target has analysed the core reasons people shun instore and buy with a click.

The seven most popular reasons for conversion are…

66% of smartphone owners are worried about privacy: infographic

Two-thirds (66%) of smartphone owners are more worried about privacy on their device than they were a year ago, according to a new survey from TRUSTe.

Furthermore, 79% of respondents said they would avoid using smartphone apps that they don’t believe protect their privacy online.

This tallies with findings from a previous Webcredible study, which found that security and safety of information were among the main barriers holding back mobile commerce.

Most of the participants in the study were worried about security issues such as having their phones hacked, or infected with viruses that could lead to their personal details being intercepted or stolen.

Sandwiches, soda, and sports climb the Social Business Index

As if anticipating items we’ll find on coffee tables in living rooms across the country this Super Bowl Sunday, last week’s Social Business Index featured climbs from sandwich, soda, and sports brands: Subway, Dr. Pepper, and the NHL.

The index, produced by The Dachis Group, offers a real-time performance ranking of 30,000+ multinationals in social. Each week we take a look at the top twenty listings and call out those that made moves worth noting. 

The four Ps of content marketing

Content marketing is everywhere. As people are increasingly using online conversations as their digital identity, the best strategy for consumer brands to engage with their audiences with is to create content they can use as their own social currency. 

Effectively, content marketing is no longer just relevant to B2B brands or consumer brands where there is a need for factual information and reviews.

Nowadays, every brand can benefit from content marketing – be it blog posts, Facebook apps, microsites or Pinterest boards.

Smartphone users want in-app store finders: are retailers providing them?

A recent survey into the functions that consumers most want to see in smartphone apps found that, aside from money saving offers, people value the ability to locate physical stores and to purchase items directly from the app.

Though the research, commissioned by Adobe, was a closed question so respondents were restricted in what they could answer, it highlights the local intent associated with activities on a smartphone.

To find out whether the UK’s top retailers are catering to this need, I tried out four shopping apps on Android to see how easy it is to find store location and contact details…

The high street and ecommerce: friends, foes or something in-between?

Given the surge of ecommerce and the collapse of Blockbuster, HMV and Jessops, it seems bricks and mortar shops may eventually disappear.

As technology and delivery mechanisms improve, will we become a nation that stares at a screen, clicking away with a cup of tea?

Online shopping is convenient and simple. The way we research and buy online may be changing, but the High Street can still play a major part in this development.

Technology can enhance and rejuvenate bricks and mortar shopping, creating an interactive and enhanced shopping experience. 

How to identify Twitter churn

https://assets.econsultancy.com/images/resized/0002/8295/goodbye-note-blog-thumb.jpgNot all Twitter followers are created equal. 

Chasing large numbers for their own sake is a very dangerous game that a lot of brands still fall into, but unless you’re doing customer service there’s often no real point in following back everyone who follows you.

That isn’t to say that there’s no value in a large audience. Having a thousand people who really do like your brand and who talk about you has all sorts of benefits, from increasing lead potential to good old fashioned brand lift. Buzz really does count in many cases. 

With this in mind, how do you sort the wheat from the chaff, and how do you make sure your important followers stick with you? I’ve been looking into the levels of churn on our own accounts recently, and thought it would be worth sharing my findings and start thinking about ways to address this…