Can customers reset passwords on your mobile site?

Registration and accounts on ecommerce sites have plenty of pros and cons. On the one hand, they can be handy for retention and easy repeat purchases, but they can be a barrier. 

They can present a particular problem on mobile especially if shoppers have forgotten login details from previous purchases. 

To illustrate this point, here’s an example from the M&S mobile site, one which must be causing a number of abandoned purchases. 

Why Cath Kidston needs a mobile website for Christmas

With predictions of further growth for mobile commerce this Christmas, it’s more important than ever that retailers tailor the user experience for smartphones. 

IMRG predicts that UK consumers will spend about £4.6bn online in the two weeks up to December 17, and that £920m of that is expected to go through smartphones and tablets. 

This example, from Cath Kidston, shows how a poor mobile experience will lose sales for retailers during the Christmas shopping season and beyond…

Five things every online retailer can learn from Tesco’s website security fail

UK retailer Tesco came under fire earlier this week for website security practices that may be leaving customer data vulnerable to hackers.

The incident started when software architect Troy Hunt noticed a tweet indicating that Tesco must be storing customer passwords in a manner that doesn’t adhere to best practices because the retail giant emails customers their passwords in plain text.

Yahoo faces major security breach: reports

It’s no surprise that companies on the consumer internet are collecting a lot of information about their users — with and without the permission of those users. And that means there are plenty of databases that make an attractive target for hackers.

Unfortunately for users, many of those databases aren’t secured properly, and as we’ve seen time and time again, best practices for how certain pieces of information, such as passwords, are stored go unfollowed.

LinkedIn faces major security breach: report

While Facebook’s stock languishes, shares of the world’s most popular social network for professionals, LinkedIn, have been treated far more kindly. With a forward price-to-earnings ratio of approximately 75, investors are betting that LinkedIn’s future is bright.

But the company may be in for a rough patch as word broke today that some 6.5m passwords have been stolen from the social network.