Quora

Customer service: eight eloquent nuggets from Quora

I’m always impressed just how much eloquence is there for the mining on Quora. I guess it makes sense, as good answers are upvoted and people answer questions that rev their engines.

Suddenly, there’s a clarity to most threads that is addictive in its intense scrollability. 

So I searched for ‘customer experience’, to see what I could find to report back with, and to shape a proto-strategy for a transforming business. Most of the interesting stuff I found can be seen more as comment on customer service, and specifically its social dimension.

Here goes….

Starting out with Quora: my first impressions

If enough people mention something on Twitter then I’m ultimately going to check it out. It happens with news stories and viral videos, and it happened a couple of days ago with Quora.

Quora is a new(ish) site that revolves around questions and answers. People ask questions, other people answer them. A fairly simple proposition.

Of course we’ve seen this kind of thing before with sites like Yahoo Answers, but Yahoo fundamentally failed to help people connect, whereas Quora has inbuilt networking by default (sign in via Twitter or Facebook to see what I mean). After all, it’s not what you know, it’s who you know.