Rail Europe

Site Review: Rail Europe

Rail Europe, a subsidiary of French rail operator SNCF, officially relaunched its website this week, though it soft launched a few weeks ago, just in time for the volcanic ash crisis. 

The website aggregates tickets from rail operators across Europe, and aims to make it easy for UK customers to book rail journeys across the continent. 

I found plenty of usability issues with the Eurostar website recently, so perhaps Rail Europe offers a better alternative…

Q&A: Rail Europe’s Stuart Alldis

Rail Europe recently unveiled a complete redesign of its website, which I reviewed earlier this week. 

I’ve been speaking to Stuart Alldis, head of e-commerce at Rail Europe, about the new design, how the volcanic ash crisis provided a stern test for the new site, and the challenges of making a relatively complex process simple for the user.