ratings

Who should own customer reviews in your organisation?

Research studies show the importance of reviews and ratings on the path to purchase. Online customer reviews can have a major impact on the business of retailers and a host of other companies (on and offline).

That’s why you may need a role or a team responsible for managing reviews, ratings, questions and other consumer-generated content (CGC).

The coming age of Twittervision

For over 65 years, the $70bn TV industry has been traded on one currency…now all that is about to change.

Twitter’s Vice President Joel Lunenfeld recently appeared on a Bloomberg TV segment to discuss the findings of a study linking tweets to live TV, and more importantly for his shareholders, to announce a new partnership and ranking method devised with Nielsen.

The two behemoths want to make watching TV with Twitter (see:second screen experience) ‘even better for you, the TV fan,’ according to Twitter’s blog post on the announcement.

What does this coming new age of measurement mean for marketers and what can you do now to prepare? Read on to find out.

burger

Social media lessons from Oman: Best Burger threatens legal action over bad review

Earlier this week, Best Burger in Oman almost did a “Benihana“, by threatening to sue a blogger for writing a somewhat negative review of their restaurant.

But what Best Burger didn’t know was that the blogger it was planning to sue is also a legal researcher by profession. Luckily for both parties in the end, the restaurant decided to do the right thing by withdrawing legal action, and thinking constructively about how the menu could be improved.   

However, many companies in the Middle East still fail to recognise the tremendous opportunities borne out of negative feedback, and how it can be used to improve the business and build stronger long-term customer relationships.