Rick Wion

McDonald’s: How to rock and roll in rough social waters

Rick Wion, the director of Social Media at McDonald’s, opened his presentation at Blogworld in New York this week with the statement “everyone loves a crisis.”

Controversy spurs conversation, crisis can drive traffic, and hand-wringing draws a lot of attention. In most cases, pundits are very good at it.

But what can you do as a company to navigate these waters?