Before the advent of the internet and social media, citizens and consumers had little recourse when they spotted injustice or suffered abuse. But that’s all changed. Thanks to ubiquitous mobile phone cameras and internet content sharing services, when something goes down, there’s a good chance it will recorded and posted online.
A customer service assistant for London Underground recently learned that the hard way after he hurled harsh words at an elderly passenger. The incident was ‘caught on tape‘, uploaded to the internet and an uproar ensued. Consequently, the customer service assistant is voluntarily no longer employed by London Underground.