Effective site search functionality on a company’s website is an increasingly important component of a successful digital strategy.
Companies are typically increasing their investment in site search because they recognise the range of benefits that effective technology can bring to their businesses.
Terms that consumers type into a company’s site search box can give a company huge insight into the users’ behaviour and give the company invaluable data to be learned from.
Used successfully, this information can increase conversions and improve customer retention.
During a recent Econsultancy roundtable with site search experts, interesting advice was given with regards to improving the site search experience for users and increase conversions.
This advice compliments trends found by Econsultancy through company research to provide a diverse range of key takeaways.