shipping

Retailers shouldn’t forget about post-purchase experience

Customer experience is top of mind for just about every retailer hoping to survive and thrive in today’s incredibly competitive and difficult economic environment.

But while many retailers focus on topics like personalisation and minimising the number of steps in the purchase journey, they shouldn’t forget that an important part of overall customer experience is the post-purchase experience they deliver.

Five tips for retailers targeting international expansion

It’s no surprise that retail brands are increasingly looking to expand beyond their core market.

The opportunity to become established at an international level, engage new customers and ultimately, open up additional revenue streams is an enticing prospect for any brand with ambitions for growth.

What is dropshipping and is it right for your business?

We live in a time when it’s easier than ever to set up a fully working shop, albeit a virtual ecommerce one. 

One of the things that makes it so easy is the fact that, unlike in the past, you don’t actually need to own or store any stock in order to start selling to customers. 

How is that possible? One of the most popular ways is through dropshipping. 

MENA ecommerce by the numbers

In 2013, 30m people were shopping online in MENA according to PayPal. This was an increase of 65% from 2011.

Saudi Arabia was the top buying country in a region of high average income per capita (e.g. more than $100k in Qatar).

But what of the rest of the region? How does it compare with the rest of the world and what sort of numbers are we talking about?

In this post I’ve rounded up some stats shared by the COO of Aramex, Iyad Kamal, at MetaPack’s Delivery Conference this week.

Bringing the in-store Christmas shopping experience online

The weeks running up to Christmas Day are some of the busiest of the year for retailers, counting for a huge proportion of total annual sales.

This year, however, the US is expected to see a slight downturn in spending per family during the holiday season due to lingering uncertainty after the recent government shutdown.

On average, shoppers will spend $737.95 on presents, decorations and food for the festive season, which is about 2% less than 2012 according to the National Retail Federation.

With this year’s festive season presenting retailers with a bit of a challenge, it is also providing them a great opportunity to build real and lasting brand value and to win over such a precious customer base.

26% of US shoppers were ‘showrooming’ this Christmas

A new survey from Econsultancy highlights the growing importance of mobile for holiday shoppers, with 26% using their phones to compare prices and check reviews when in bricks and mortar stores.

Our Toluna powered Christmas 2012 US Online Shopping Survey asked 1,000 online consumers about their research and purchase behaviour. 

Topics covered include the use of mobile, shipping issues and the further shift to online shopping. 

Here are some key stats from the survey… 

Christmas shipping: are US etailers managing customer expectations?

Ecommerce sites are now able to keep selling closer to Christmas day, but are they being upfront about shipping timescales? 

Selling at close to the big day as possible can mean a competitive advantage, but it’s important to be upfront and avoid any risk of disappointing customers. 

This information can make the difference between making the sale or not, so how well are retailers communicating this to customers? 

I’ve been looking at the top ten US ecommerce sites (based on the IR 500) to see how they’re handling this… 

Google prepping an Amazon Prime competitor: reports

Amazon is the 800 pound gorilla of e-commerce, and to maintain its
dominance, it has developed a number of competitive advantages that will
make it harder for any other company to take its throne.

Increasingly, one of those competitive advantages is Amazon Prime, which, among other
things, offers customers free two-day shipping on all their orders for
$79/year

But if new rumors that have surfaced are to be believed, Amazon Prime may soon have competition, and it won’t be from another retailer.

Will UPS My Choice help online retailers?

Purchasing stuff online is super convenient, and that explains why online retail is a multi-billion dollar a year market that continues to grow.

But if there’s one thing that isn’t always convenient about buying online, it’s delivery. Depending on how your package is sent and what’s being sent, if you’re not home, you might miss your package and be forced to wait another day (or two).