store locator

Store locator tools: which retailers offer the best mobile UX?

Store locator tools are hugely important for multichannel retailers, with their importance increasing due to the consumer shift to mobile and our reliance on digital maps for directions.

This was a point hammered home to me over the weekend when I was hopelessly wandering the streets of Catford trying to find a Tesco Superstore.

Store locator tools seem a very basic part of modern web design, yet clearly not all sites manage to get it right.

The importance of giving people useful, local information is further underlined by data published by Google.

It shows that 40% of mobile searches have local intent, while three out of four mobile searches trigger follow-up actions, whether that be further research, a store visit, a phone call, a purchase or word-of-mouth sharing.

With this in mind I’ve taken a look to see which brands have great mobile store locator tools, but first here’s a look at a few features that need to be included.

Supermarkets missing out on an SEO opportunity?

The number of searches for store opening times and related terms spiked over the Easter weekend, as people looked to see if it was worth a trip to the local supermarket, but retailers aren’t making the most of these searches.

Robin Goad from Hitwise has been looking at the number of searches for these terms, finding that Tesco, Asda and Sainsburys all featured in the top ten.