Sun

The Sun on customer service and life behind the paywall

The Sun ducked behind a paywall in August 2013, so now feels like a good time to find out how it’s all been going at Sun+

Beverley Mcintyre is Director of Member Services and Support at News UK. I was glad to catch up with her about customer service behind the paywall, as well as some other interesting aspects of the business, namely advertising and changes to the organisation as a whole.

For more on publishing, check out the Econsultancy Native Advertising report or these posts on publishing.

Daily Telegraph trumps The WSJ, Times and Boston Globe in usability study

The Daily Telegraph has come out on top in a report that examined the UX of newspaper paywalls.

Also included in the survey were the Wall Street Journal, The Financial Times and The Boston Globe. 

The report follows Qubit’s website analysis framework, which looks at elements of the purchase journey, personalisation and mobile.

This involves more than 80 criteria based on both the newspaper industry specifically and general best practice for websites.

As mentioned, the Telegraph came out on top overall with 72%, followed by the WSJ (69%) and FT (66%). The Times achieved the lowest score with just 56%.

Could Oracle destroy Android?

Two software giants, Oracle and Google, are fighting a fierce war that could upend the mobile market. Oracle, which owns Sun Microsystems, alleges that parts of Android use Sun software that Google didn’t license.

Apparently, the allegation may be legitimate, and preparing for victory, Oracle is reportedly approaching handset makers that use Android and asking them to license its software directly at significant cost.